Frequently Asked Question
How do I create an account?
Download the app, log in with your phone number, and choose your role—Coach or Player.
How do I update my profile info?
Hop over to the “Players” or “Coaches” section for step-by-step guidance.
Can I link my social media or other credentials?
Coaches can flex their creds by adding details in the profile section.
How do I book a coaching session?
Swing by the “Players” section—it’s where all the booking magic happens!
Can I book multiple sessions at once?
You bet! Check out the “Players” section to learn how.
How do I cancel or reschedule?
The “Coaches” section has all the info you need.
What if I miss a session?
No worries! You can connect with your coach directly to sort out credits for a makeup session.
How do I make a payment?
Head over to the “Players” section—it’s super simple.
How do I add/update my payment details?
Payments are handled via Stripe within App. Just hit the payment screen to update your details.
How do I view payment history?
The “Players” section has your payment past all lined up.
How do I use credit points?
Swing by the “Players” section for credit point tips and tricks.
What payment methods are accepted?
Stripe’s got you covered—credit cards work like a charm!
When will I be charged?
Once your coach confirms the session and you hit “Pay.”
How do coaches get paid?
Coaches get their earnings at least five days after the session—just enough time to celebrate!
Are there any additional fees or taxes?
A 3.5% fee keeps the platform running smoothly.
How do I offer discounts?
You can share discounts with connected Players—after delivering at least one session.
How do I track earnings?
The “Coaches” tab is your earnings HQ!
How do I adjust my availability?
The “Coaches” tab gives you all the flexibility you need.
How do I manage off-days?
Mark your off-days in the “Coaches” tab—because everyone needs a break!
How do I mark attendance?
It’s all in the “Coaches” tab.
What if a player misses a session?
Details are in the “Coaches” tab to help you navigate missed sessions.
What are the cancellation rules?
Only coaches can cancel sessions, but players can always call their coach to coordinate.
How do I get support for tech issues?
Use the form in the “Contact” section—it’s your one-stop support shop!
How do I contact customer support?
Same as above—hit up the “Contact” section.
Where can I leave feedback?
We’d love to hear from you! Drop your feedback in the “Contact” section.
Can I get troubleshooting help?
Absolutely! The “Contact” section is your go-to./span>
What if I’m not satisfied with a session?
Let us know in the “Contact” section.
How do I report a bug?
Fill out the form in the “Contact” section—bugs, beware!
Why isn’t my session showing?
Report it through the “Contact” section.
How do I report misuse of the platform?
Once again, the “Contact” section has your back!
For everything else, you know where to click! 😄